Channel NewsAsia “Food court at Mapletree Business City uses AI to help diners”
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A branded AI concierge for guest questions, recommendations, and seating guidance.
Kimberly is a fully branded AI concierge avatar that helps diners discover stalls, understand menu and halal options, and engage naturally across multiple languages, while easing the friction of finding a seat during peak periods. Every interaction also generates valuable insight into guest intent, demand patterns, and service flow.
Featured by Channel NewsAsia. First launched at Mapletree Business City in 2025, with the experience now expanded to other Kopitiam outlets such as VivoCity, TTSH and West Mall.
Get a DemoAI That Gets Real Things Done.
Not a chatbot. Not a screen kiosk. A concierge that understands your guests and responds.
Acts Autonomously
Speaks and listens in real time to recommend, guide, book, and learn. No staff intervention needed.
Guides End to End
Complete user journey. Wayfinding, events and transport handed off seamlessly.
Closes the Loop on Revenue
Recommends dining, spa and upsell at the moment of highest intent. Tracks what converts.
Postal queries answered on the spot. Staff freed up for work that actually needs a human.
SingPost’s POPStop kiosks now handle common postal enquiries through an AI concierge avatar, reducing queue time and freeing up counter staff.
One deployment. Consistent answers. Measurable deflection.
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Your Front Desk Handles Check In.
AvarLaunch Handles Everything After.
Drive RevPAR lift. Elevate service quality across every guest touchpoint. No added headcount.
24/7 AI concierge that answers questions, drives upsells and connects guests to everything your property offers.
Acts on Behalf of Your Team, 24/7
Handles every query around the clock. No shift gaps, no language barriers.
Proactive Revenue Actions
Surfaces dining, spa and upsell when guests are most ready to spend.
End to End Guest Journey
From trip planning to on-site wayfinding. One concierge.
Closes the Loop Without Staff
Covers night shifts and multilingual demand. Staff focus on what needs a human.
Measurable Outcomes
Higher RevPAR. Better scores. Data that drives the next decision.
Lower ops cost. Higher guest spend. Better experience.
Built for Speed. Serving 14 Million Visitors a Year.
Gardens by the Bay runs AvarLaunch as a real-time multilingual tool for its ticketing booth staff. Built as a 2-screen interactive solution for speed and service excellence. Staff respond confidently across supported languages. Visitors leave happier. Staff leave less frustrated.
Provides staff with the right response in the visitor’s language confidently.
Input content once in English. The CMS automatically populates it across all supported languages. Promotions, event timings and xperience for everyone at the counter.
IMDA Open Innovation Challenge Winner
Recognised by IMDA for breakthrough accessibility and multilingual AI in tourism.
Accessibility Built In.
Our sign language AI is built into the same 2-screen solution, giving staff the ability to communicate with hearing-impaired visitors through real-time signed responses alongside voice and text. No specialist staff required. Inclusivity built into every counter.
An IMDA/STB open innovation prize winner. Deployed at Gardens by the Bay. Multilingual and sign language support in a single integrated system. The only solution of its kind in Singapore.
Built for Industries Where Service Never Stops
One platform. Configured for your sector. Deployed in weeks, not months.
Hotels & Hospitality
24/7 lobby concierge that answers check in questions, recommends facilities and upsells dining and spa. Frees your front desk for moments that need a human touch.
Destinations & Attractions
Multilingual visitor assistance across ticketing, wayfinding, and accessibility, including real time sign language. One concierge. Every visitor served.
STB BIF Grant EligibleRetail & F&B
Product enquiries, promotions and queue management handled by AI. Your team focuses on high value interactions, not repetitive questions.
EDGE Grant EligibleEvery Conversation Makes It Smarter
Not a static system. An agent that improves with use.
Learns from Real Interactions
Trending questions, FAQ gaps, seasonal patterns, surfaced automatically.
Optimising Conversion
Gets sharper with every interaction. The agent optimises its own conversion rate.
Feedback Loop to Your Team
Weekly reports on what converts and what’s missing. Actionable insights.
How AvarLaunch Compares
Grant Eligible.
Up to 70% Grant Covered.
STB BIF and EnterpriseSG EDGE grants may apply. Talk to us.