Channel NewsAsia — “Food court at Mapletree Business City uses AI to help diners”
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Kimberly handles 200+ daily guest questions. Without a single staff interaction.
When Kopitiam needed to reduce peak hour congestion at Mapletree Business City’s food court, they didn’t hire more staff. They deployed Kimberly — a fully branded AI concierge avatar.
Kimberly answers seating queries, explains menu items, handles halal enquiries and guides diners. In real time, in any language. Featured by Channel NewsAsia. Running live since 2024.
Every interaction feeds your guest intelligence layer — trending questions, peak-hour patterns, language preferences — so your operations team sees what guests actually need, not what they assume.
Get a DemoAI That Gets Real Things Done.
Not a chatbot. Not a screen kiosk. A concierge that understands your guests and responds.
Acts Autonomously
Multilingual agentic service that goes beyond answering. Recommends nearby points of interest, provides direction guidance, books transport, and extracts guest intelligence through every conversation. No staff intervention needed.
Guides End to End
Full journey orchestration from pre-arrival planning to post-visit follow-up. On-site wayfinding with Google Maps handoff, real-time event and attraction recommendations, and proactive trip suggestions based on context.
Closes the Loop on Revenue
Recommends dining, spa, late checkout at the moment of highest intent. Tracks what converts. Self-improving recommendations that get sharper with every guest interaction. Revenue per guest improves without adding headcount.
Postal queries answered on the spot. Staff freed up for work that actually needs a human.
SingPost’s POPStop kiosks now handle common postal enquiries through an AI concierge avatar, reducing queue time and freeing up counter staff.
One deployment. Consistent answers. Measurable deflection across every location.
Your Front Desk Handles Check In.
AvarLaunch Handles Everything After.
24/7 AI concierge that answers questions, drives upsells and connects guests to everything your property offers.
Acts on Behalf of Your Team, 24/7
Handles every guest query around the clock. No shift gaps, no language barriers, no wait times.
Proactive Revenue Actions
Surfaces dining, spa, late checkout and local POIs at the right moment. When guests are most ready to spend.
End to End Guest Journey
Trip planning, galleries, museums, attractions. One concierge covers the entire guest experience.
Closes the Loop Without Staff
Covers night shifts and multilingual demand without the roster. Staff focus on moments that need a human.
Measurable Outcomes
Higher RevPAR. Better satisfaction scores. Stronger return intent. Numbers your GM can present to ownership. Every interaction makes the next one smarter.
One AI. Every Language. 14 Million Visitors a Year.
Gardens by the Bay runs AvarLaunch as its always on multilingual concierge. The real time CMS keeps every answer current across all surfaces with zero manual refresh.
The CMS doesn’t just store content — the agent uses it to make real-time decisions about what each visitor needs, in their language, at their location.
Knows which attraction the visitor is near. Responds with location specific information automatically.
Update show timings, ticket prices and event info once in the CMS. Reflects instantly everywhere.
Converses fluently in Mandarin, Malay, Tamil, Japanese, Korean and more. No language team required.
Recognised by the Singapore Tourism Board for breakthrough accessibility and multilingual AI in tourism.
Accessibility Built In. Not Bolted On.
Our real time sign language AI delivers signed responses alongside voice and text — so the hearing impaired community is served without specialist staff.
An IMDA/STB open innovation prize winner. Deployed at Gardens by the Bay. Multilingual + sign language in a single system — the only solution of its kind in Singapore.
The only AI concierge agent in Southeast Asia that serves hearing-impaired visitors autonomously.
Built for Industries Where Service Never Stops
One platform. Configured for your sector. Deployed in weeks — not months.
Hotels & Hospitality
24/7 lobby concierge that answers check in questions, recommends facilities and upsells dining and spa. Frees your front desk for moments that need a human touch.
Destinations & Attractions
Multilingual visitor assistance across ticketing, wayfinding, and accessibility — including real time sign language. One concierge. Every visitor served.
STB BIF Grant EligibleRetail & F&B
Product enquiries, promotions and queue management handled by AI. Your team focuses on high value interactions, not repetitive questions.
EDGE Grant EligibleEvery Conversation Makes It Smarter
Not a static system. An agent that improves with use.
Learns from Real Interactions
Identifies trending questions, gaps in your FAQ, and seasonal patterns. Surfaces insights your team didn’t know to look for.
Self-Improving Recommendations
Upsell suggestions get more relevant over time based on what guests actually book. The agent optimises its own conversion rate.
Feedback Loop to Your Team
Weekly reports on what guests ask most, what converts, and what’s missing from your content. Actionable intelligence, not raw data.
How AvarLaunch Compares
| Traditional Concierge Desk | Typical AI Chatbot | AvarLaunch Agent | |
|---|---|---|---|
| Availability | Office hours | 24/7 text only | 24/7 across kiosk, web and QR |
| Languages | 1–2 staff languages | Translation layer | Native multilingual with cultural context |
| Deployment | Physical desk | Chat widget | Kiosk + web + QR + branded avatar |
| Guest Intelligence | Manual observation | Chat logs | Automated insight extraction and weekly reports |
| Accessibility | Limited | Text only | Voice, text and sign language |
| Revenue Impact | Staff-dependent upselling | Banner ads | Contextual, self-improving upsell agent |
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