AI Concierge · AvarLaunch by Animagine

Your Guest Always Gets
the Right Answer. Instantly.

AI concierge for hotels, malls and destinations. Answers guest questions, guides visits and drives upsells. Across kiosk, web and QR. Built on your content. Runs 24/7.

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Live deployments with Singapore brands

Also featured on
Channel NewsAsia — “Food court at Mapletree Business City uses AI to help diners”
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Featured on CNA Kopitiam · Mapletree Business City

Kimberly handles 200+ daily guest questions. Without a single staff interaction.

When Kopitiam needed to reduce peak hour congestion at Mapletree Business City’s food court, they didn’t hire more staff. They deployed Kimberly — a fully branded AI concierge avatar.

Kimberly answers seating queries, explains menu items, handles halal enquiries and guides diners. In real time, in any language. Featured by Channel NewsAsia. Running live since 2024.

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What It Does

AI That Gets Real Things Done.

Not a chatbot. Not a screen kiosk. A concierge that understands your guests and responds.

Answers Instantly

Powered by your own FAQs, menus and SOPs. Guests get accurate, contextual answers in real time. Available 24/7 in any language.

Guides Precisely

Wayfinding, directions, transport and attraction recommendations. Onscreen visuals, QR deep links and Google Maps handoffs that actually work.

Upsells Intelligently

Recommends dining, facilities, and partner offers based on the live conversation — not banner ads. Revenue per guest improves without adding headcount.

SingPost · POPStop Kiosk

Postal queries answered on the spot. Staff freed up for work that actually needs a human.

SingPost’s POPStop kiosks now handle common postal enquiries through an AI concierge avatar, reducing queue time and freeing up counter staff.

One deployment. Consistent answers. Measurable deflection across every location.

For Hotels

Your Front Desk Handles Check In.
AvarLaunch Handles Everything After.

24/7 AI concierge that answers questions, drives upsells and connects guests to everything your property offers.

AvarLaunch AI Hotel Concierge deployed in hotel lobby

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Always On, Zero Headcount

Answers every guest query 24/7. No shift gaps, no language barriers, no wait times.

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Contextual Upsells

Surfaces dining, spa, late checkout and local POIs at the right moment. When guests are most ready to spend.

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Full Journey Coverage

Trip planning, galleries, museums, attractions. One concierge covers the entire guest experience.

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Reduces Labour Dependency

Covers night shifts and multilingual demand without the roster. Staff focus on moments that need a human.

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Measurable Outcomes

Higher RevPAR. Better satisfaction scores. Stronger return intent. Numbers your GM can present to ownership.

Lower ops cost. Higher guest spend. Better experience.

Tourism Industry

One AI. Every Language. 14 Million Visitors a Year.

Gardens by the Bay runs AvarLaunch as its always on multilingual concierge. The real time CMS keeps every answer current across all surfaces with zero manual refresh.

Context Aware Answers

Knows which attraction the visitor is near. Responds with location specific information automatically.

Real Time Content Updates

Update show timings, ticket prices and event info once in the CMS. Reflects instantly everywhere.

Multilingual Without Translators

Converses fluently in Mandarin, Malay, Tamil, Japanese, Korean and more. No language team required.

STB Open Innovation Prize Winner

Recognised by the Singapore Tourism Board for breakthrough accessibility and multilingual AI in tourism.

IMDA / STB Open Innovation Prize Winner Gardens by the Bay · Sign Language POC

Accessibility Built In. Not Bolted On.

Our real time sign language AI delivers signed responses alongside voice and text — so the hearing impaired community is served without specialist staff.

An IMDA/STB open innovation prize winner. Deployed at Gardens by the Bay. Multilingual + sign language in a single system — the only solution of its kind in Singapore.

Who It’s For

Built for Industries Where Service Never Stops

One platform. Configured for your sector. Deployed in weeks — not months.

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Hotels & Hospitality

24/7 lobby concierge that answers check in questions, recommends facilities and upsells dining and spa. Frees your front desk for moments that need a human touch.

STB BIF Grant Eligible

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Destinations & Attractions

Multilingual visitor assistance across ticketing, wayfinding, and accessibility — including real time sign language. One concierge. Every visitor served.

STB BIF Grant Eligible

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Retail & F&B

Product enquiries, promotions and queue management handled by AI. Your team focuses on high value interactions, not repetitive questions.

EDGE Grant Eligible

Free AI Readiness Audit

Is Your Hotel Website Losing Guests to Competitors?

Get a free GEO audit of your hotel’s online presence. We analyse your website, Google Business Profile, and AI search visibility — then show you exactly where you’re losing bookings to competitors.

Get Your Free GEO Audit

Takes 30 seconds. No credit card required.

See Your AI Concierge Running on Your Real Content.

30 minute demo call. See how the AI concierge handles real guest questions live.

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Your Guest Always Getsthe Right Answer. Instantly.